Valet95 – Terms & Conditions

At Valet95, we provide premium vehicle valeting and detailing services with care, precision, and transparency. The following Terms & Conditions ensure a smooth and professional experience for both parties.

By booking a service with Valet95, you agree to the terms outlined below.

 
>Pricing & Estimates<

All prices are provided as estimates, based on the information supplied at the time of booking. As every vehicle is unique, final pricing may vary if the condition differs from what was described.  Should an adjustment be required, this will be clearly explained and no additional work will proceed without your approval.

 
>Deposits<

Valeting services: A £20 non-refundable deposit is required to secure your booking.
Detailing services: A £100 non-refundable deposit is required to secure your booking. This deposit is deducted from the final invoice.

>Vehicle Condition & Preparation<

To ensure accurate pricing and efficient service, customers may be asked to provide photographs prior to the appointment. Where images are not supplied and the vehicle requires additional work, pricing may be adjusted accordingly.

Vehicles must be safe to work on and clear of personal items before the service begins.

 
>Products, Materials & Customer Safety<

Valet95 uses professional-grade products and specialist equipment designed for premium vehicle care. Some products may contain chemicals or fragrances. Customers must notify us of any known allergies or sensitivities prior to the service. Valet95 cannot accept responsibility for reactions where this information has not been disclosed in advance.

 
>Vehicle Inspection<

A pre-service vehicle inspection is carried out to record any existing marks, damage, or defects. Please be aware dirt can mask many defects. Where the customer is present, the inspection will be completed together.
Where the customer is not present, inspection details and photographs will be provided electronically.
Any concerns must be raised within 24 hours of receiving the inspection. After this period, the inspection will be considered accepted.

 >Loyalty Scheme<

Customers enrolled in our loyalty scheme do not require a new inspection at every visit, provided services take place within a rolling 4-week period. Visits outside this timeframe may require a new inspection to ensure accuracy and protection for both parties. Any new defects we find/ come accross will be passed on.

 
>Payment<

Payment is due immediately upon completion of the service, unless otherwise agreed in advance. If the customer is not present, an invoice will be issued and payment is expected promptly. Late payments may incur a 5% administration charge, and further recovery action may be taken if payment remains outstanding after 14 days.

 
>Cancellations & Missed Appointments<

We appreciate that schedules can change. Our cancellation policy is designed to be fair while protecting reserved time:

More than 48 hours notice: No charge
Less than 48 hours notice: 50% of the booking value
Less than 24 hours notice or failure to attend: 100% of the booking value
Same-day bookings may be cancelled without charge.

 
>Pricing Updates<

Valet95 reserves the right to update service pricing in line with changes to labour, materials, or operating costs. Confirmed bookings will always be honoured at the agreed rate.

 
>Acceptance of Terms<

By confirming a booking with Valet95, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

Last updated 10/01/2026